Unlock AI Texting with Botphonic AI Voice Agents

Summary 

Be it talk or text, Botphonic’s AI call assistant has got your back. Now you can engage your customers through multiple channels including chatbot, text, call and others as per their preferences. Don’t choose between options, leverage all of them.  

Introduction 

Let’s be honest that no one is interested in waiting on call, listening to music that sounds like elevator or keep on repeating hello? All of this happens with a dead end call. Businesses must understand that we live in a world where customers expect instant, meaningful replies irrespective of call or text. Hence this is where Botphonic AI will help you play smart. 

Imagine your customer sends you a text, a natural sounding AI call assistant will reply instantly, help book appointments and send all necessary links with steps. That’s not just wishful thinking. It’s Botphonic’s voice agent employing the power of texting. 

We are no longer discussing boring AI call agents. These modern AI call assistants can converse over call and simultaneously send a text without interrupting flow. Let your customer choose where to converse over text or via call. 

Wondering how well the combination of AI call assistant and texting work? You’ve come to the correct spot. Let’s talk about it.

Need for adding SMS and Chatbot to Botphonic AI

Customers these days are unpredictable and their needs are continuously growing. A conversation may start on a call with AI voice agents but might need follow up texts and sending a chatbot link for further process. This is where traditional call center software fails. These platforms are not advanced enough to power omni channel communication. However, Botphonic AI can handle that for you, so you don’t need to worry anymore.

Botphonic AI helps you add SMS and Chatbot functions to your AI call center software. Hence it becomes a centralized solution for your customers to communicate. Botphonic agents are capable of communicating through different channels including text, call and hybrid. And amazingly all of them can happen at a single interface with no-coding needed. 

Real world usage examples for SMS during AI voice calls

Eager to explore how to use it in daily life? Here are some use cases. 

1. Send link or document

While on a call if there is a need to send a document, reset link, article or any other thing, AI can do it quickly. You don’t have to forward it after a call. 

2. Appointment booking and payments 

When you confirm your booking or make a payment, an AI voice agent can send you confirmation, invite and even payment link without disturbing call flow. 

3. OTP messages 

AI voice agents from Botphonic are capable of sending an OTP, verification link or authentication link while on call. 

4. Lead capture survey 

When an AI call assistant qualifies a lead, it sends a form to capture all the necessary details and gather information for future purposes. 

5. Business information 

If any customer asks for details like parking, location and other information regarding your business, the agent can smoothly send it while being on call. 

6. Summary and confirmation 

After completing any task like scheduling an appointment, the AI agent will immediately send a text message  of confirmation to the person. 

7. Live chat option 

If a caller wishes to connect with a human agent, an AI call assistant will provide a link to live chat or request a call back while guiding through the entire process. 

8. Follow up

When AI answers a sales call, it gathers the data of what the customer inquired for. Later it can send follow up messages, a bunch of promo codes and products of their interest. 

9. Missed calls follow ups 

If a user doesn’t pick up the call, AI will send them a text message which is a follow up message as a reminder to them. It can help re-engage customers.  

10. Post call support 

Customers appreciate having customer support on their toes which can help them before and after purchase. Hence it would be great if an agent could send instructions and links with steps to avoid confusion. 

11. Sales nurture 

AI can tailor specific targeted messages and promotional codes to particular customers. Hence it could be helpful in reactivating leads and enhance them to make a purchase. 

12. Qualifying via text 

In certain scenarios where voice conversation is brief, agents can trigger a text-based follow up. Hence the lead qualification can be easily done through text without disturbing flow.

How to develop AI powered SMS and Chatbot without code? 

Ready to create your own AI powered SMS and Chatbot without code? Follow these steps: 

1. Sign up and login: 

You can start your journey on Botphonic AI by creating an account and getting access to dashboard free. You don’t have to be an expert in coding. 

2. Choose your case: 

You can choose from readymade templates such as appointment scheduling, reminders, lead capture, customer support and more. Also you have options to customize your own workflow.

3. Train your bot with prompts:

For training your bot you can use natural language instructions. All you need to do is input your desired action.

For example: 

“ Reply with store hours if the customer asks for at what time the store opens.”

4. Connect to SMS and Whatsapp:

Botphonic can handle all your integrations. Hence you need not involve any third party integrations. It only takes a few clicks to complete. 

5. Test your chatbot 

Once you have completed all these steps you have to test your bot before it goes live. Check how it responds to the messages in real time. Hence if there are any changes you can do it easily through drag and drop interface. 

6. Go live: 

It’s time to launch your chatbot after testing it. It will start dealing with calls, SMS, WhatsApp and even both at once. 

7. Monitor and improve 

After the bot is live it’s necessary to monitor key performance indicators. Checking this is easy with a no-code platform like Botphonic AI. If you find any flaw, alter it and go live again. 

Benefits of having omnichannel communication for businesses

Omnichannel communication has become necessary for businesses to survive these days. Let’s explore its vast list of benefits: 

1. Better customer service 

When you use omni channel customer support it engages customers through various channels in a consistent fashion and provides personalized experience. 

No matter if your customer is talking through a call or text, the context will remain intact and the user will receive accurate responses. Hence this unified experience will eliminate the frustration experienced by customers due to inconsistent answers. 

Also it provides convenience to the customer of switching mode of communication whenever they need. They feel appreciated and heard as a result enhancing their interactions with your brand as a result.

2. More loyal customers 

It’s evident that if customers find your services a good fit, they will grow loyalty towards your brand. Hence it’s necessary to ensure seamless, positive and consistent results through all platforms. 

Customers love smooth interaction and tend to avoid brands that cause hassle. Frictionless service brings customers frequently to your brand. 

3. Boost sales 

When you enhance the loyalty of customers with omnichannel support, it’s likely that you experience a spike in sales. This integrated and smooth experience compels customers to buy products from your brand. 

Providing omnichannel support to your customer will highlight your brand’s concept of giving preferences to your customer’s choice. Hence it increases chances of purchase and recommendations. 

4. Better crisis management 

Crises have to be managed efficiently to ensure that you can respond to your customers as quickly as possible. Hence for this purpose leveraging AI call center software with omnichannel support is necessary. 

Having multiple platforms for communication that are interconnected can ensure that customers receive answers on time, information is consistent and support is available. 

These coordinated answers will make sure that you gain customer support and trust. Hence it can safeguard the reputation of the customer. 

Conclusion 

The way customers want to connect with the business is changing constantly. Having speed, convenience and personalization is a non-negotiable thing. With Botphonic AI’s voice agent you get leverage benefits of omnichannel communication for your business. You get both fully automatic and incredible human-like agents. 

No matter if you are capturing leads, answering FAQs or setting reminders, Botphonic AI can help you do it all without any coding required. Hence it’s the easiest and smartest way to scale conversations and improve customer satisfaction.