Case Study

Integrating Botphonic Voice AI In Renowned CRM Platform

Harnessed the advanced Voice AI with CRM platform that boosts customer loyalty, scales the business faster, and generates high-amount of annual revenue.

+ 100 %

Offloading Operational Tasks

5 X

Enhanced Data Precision

3 X

Increases Speed

+ 70 %

Improve Customer Satisfaction

Overview

Difficult for businesses to cope with clients’ expectations and modern trends. Tough job attended daily calls and some of them are basic queries, messed up with the schedule and exhausted due to incomplete targets. With the Botphonic Voice AI within the CRM platform, employees maintain their schedule and enhance high-amount of sales. Answering unlimited calls in a day and briefing the voice conversation with AI and examining data properly for comprehending clients’ expectations.

Overview Image

Main Challenges

Customer satisfaction drops by 30% due to hard for employees to know their specific demand and lack of delivering fabulous customer services. Not possible to hear each of the client conversations, investigating their current needs. They often thought, interacting with their old clients and the CRM platform notified them. However, they are exhausted from client calls and don’t have time to reconnect with them.

Taking feedback is much harder than anything for them. They tried different approaches like consulting with entrepreneurs and surveying the market. Moreover, it is impossible to get in contact with different peoples and have language barriers, declining business revenue and sales performance. Quite high recruiting expenses because the business demands regional customer support and sales managers that understand their spoken language.

Best Voice AI Solution

Connect with different regional customers within seconds and enhance personalization due to natural language processing, assisting to grasp one’s language and providing better response after receiving sentiments. With the advanced Voice AI assistant, their interaction is not limited with the current customers’ but also with existing ones and effectively approaching new customers.

The most astonishing feature, interacting with several buyers at one time for queries and follow up to them at the requisite time. During the conversation, they take actions simultaneously like fetch files, previous bills, and reserved appointment slots. AI summarization of client calls and write down their demands based on their behaviour and exhibiting the steps for performing actions.

Outcomes

Businesses scale up their operations from a single state to multiple states. Get actions in no time and enhance revenue while diminishing expenses. Updating the entries constantly and immediately after the transaction through voice recognition. Easy to target on high-value business activities and hastens to achieving objectives.

100% Offloading Operational Tasks
+ 100% Offloading Operational Tasks

With the voice AI agent, running administrative activities without a break irrespective of their chores, it might arrange meetings or take follow up.

5X Enhanced Data Precision
5X Enhanced Data Precision

Swiftly enter the data entries and other information because of a voice recognition feature. It is like a complimentary benefit to businesses.

3X Increases Speed
3X Increases Speed

Real time engagement with the multiple clients that enhances the speed for sales conversion and significantly grow businesses revenue.

+70% Improve Customer Satisfaction
+ 70% Improve Customer Satisfaction

Interactive conversations with users and take business actions spontaneously after summarizing volume of client calls.

Conclusion

A famous CRM platform, which has difficulty to resolve the actual business obstacles like coping with modern expectations of customers, difficult for internal employees to achieve business goals and improving client engagement. With the Botphonic Voice AI, optimizing the administrative procedure that improves response time, reducing recruitment expenses, enhancing operations speed, and enhances client satisfaction.

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