Protection You Don't Have to Think Twice About

Q: What is a secure AI call assistant?

It’s a voice automation platform built to manage calls while maintaining enterprise-grade security, encryption, and compliance. Every conversation, transcript, and integration is protected through strict access controls, audit logs, and alignment with frameworks like HIPAA, GDPR, and SOC 2.

Q: How does Botphonic approach security?

Through a layered architecture that includes end-to-end encryption, role-based access control, immutable audit logs, and network isolation. Every call is processed within a controlled environment designed to prevent unauthorized access.

Q: Is Botphonic aligned with HIPAA and GDPR requirements?

Yes. Botphonic is built to operate within HIPAA and GDPR requirements, supporting BAAs for healthcare organizations, DPAs for GDPR data processing, and strict data residency and access control policies.

Q: Does Botphonic store call recordings or transcripts?

Sensitive data is never stored in plain text. Depending on your configuration, recordings and transcripts are encrypted and access-controlled, and can be retained or deleted based on your compliance requirements.

Q: How is customer data protected?

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Encryption keys are managed in secure hardware modules (HSMs), and no third-party AI training or data sharing occurs without consent.

Q: Who has access to data inside the platform?

Access is strictly controlled through role-based access control (RBAC) only authorized users with defined permissions can access call data, transcripts, or system configurations.

Q: Can enterprises control where their data is stored?

Yes. Botphonic offers multiple data residency regions, so enterprises can choose where their data is processed and stored to meet regulatory and internal compliance needs.

Q: Is call activity tracked?

Yes, in a controlled, secure manner. All actions are recorded in immutable, tamper-resistant audit logs, exportable to your enterprise SIEM for monitoring and compliance reporting.

Botphonic safeguards every communication with resilient encryption, full audit trails, and compliance-first architecture.

Built for Regulated Industries

From healthcare to finance, a strong compliance foundation gives your team consistent, dependable performance at scale.

Healthcare

HIPAA

Botphonic handles Protected Health Information (PHI) in accordance with HIPAA's Privacy and Security Rules. We offer signed Business Associate Agreements (BAAs) and enforce strict access controls, audit trails, and data minimization across every AI call.

Trust & Availability

SOC 2 Type II

Our infrastructure is evaluated against the AICPA's Trust Services Criteria, covering security, availability, processing integrity, confidentiality, and privacy. SOC 2 Type II reports are available to enterprise customers under NDA.

EU Data Protection

GDPR

Botphonic acts as a Data Processor under GDPR. We provide Data Processing Agreements (DPAs), support data subject rights (access, erasure, portability), and process data only within approved jurisdictions using EU Standard Contractual Clauses.

Outbound Calls

TCPA

The Telephone Consumer Protection Act governs automated outbound calls and messages. Botphonic includes consent management tooling, do-not-call list integration, and calling-hours enforcement to help keep your outreach programs aligned with TCPA requirements.

Payments

PCI DSS

Botphonic's AI phone system is built with PCI DSS controls in mind, ensuring cardholder data is never stored in call transcripts or logs. Our architecture separates payment flows from voice AI to minimize your compliance surface area.

Protection Engineered End-to-End

Botphonic’s secure AI call assistant uses a layered security model that safeguards your data from infrastructure to application no gaps, no unnecessary complexity, just systems built to work the way they should.

End-to-End Encryption

All voice data and transcripts are encrypted in transit (TLS 1.3) and at rest (AES-256). Keys are managed in a dedicated HSM, with zero operator access to plaintext.

Multi-Factor Authentication

All platform access requires MFA. Business and Enterprise plans include support for SAML 2.0 SSO, TOTP, and hardware security keys, with access continuously verified.

No Third-Party Data Sharing

Your data stays yours. Botphonic never sells or shares client data, and never uses customer data to train external AI models without explicit consent.

Immutable Audit Logs

Every configuration change, data access, and API call is timestamped and stored in tamper-proof logs, exportable to your own SIEM or compliance portal.

Network Isolation

Each enterprise tenant runs in an isolated virtual network. Cross-tenant data paths are prevented at the infrastructure level, by design not by policy alone.

Role-Based Access Control

Granular RBAC lets you assign least-privilege permissions to every team member and integration, enforced at the API layer on every request.

Penetration Testing

Independent third-party penetration tests are conducted twice a year. Reports are available to enterprise customers, and critical findings are patched within 24 hours.

Vulnerability Management

Continuous scanning and real-time threat detection, paired with automated patching, help identify and resolve risks before they escalate into larger issues.

Compliance for Your Sector

Different industries carry different regulatory demands. Botphonic is configured to meet the specific requirements of the sectors that rely on us most.

HIPAA-grade protection for patient data

PHI is never stored in plain-text transcripts, protecting it from unauthorized access
BAA available on all paid plans
Minimum-required-access enforcement built in
Automatic call recording consent prompts
Integration with EHR systems via encrypted APIs
HITRUST-aligned controls roadmap

PCI, SOX, and FINRA-aligned infrastructure

Cardholder data excluded from AI transcripts
Call recording retention controls for SOX
Dual-approval workflows for configuration changes
Geographic data residency options
Documented change management process
ISO 27001-aligned controls

Built for confidentiality-heavy workflows

End-to-end encryption for every client interaction
Full audit trails for every interaction
Case-based data isolation and access controls
Secure intake and document exchange
Configurable retention and deletion policies per matter
Matter-level data segmentation

Performance You Can Rely On

When every call matters, reliability isn’t optional. Botphonic’s secure AI call assistant is built to be the performance backbone behind your operations.

99.99%

Uptime - because outages usually cost real money

<200ms

Latency - fast enough to feel instant

Regions - keep your data exactly where you need it

AES-256

Encryption - built to hold the line

Legal Agreements

Ready When Your Legal Team Is

Enterprise deals move at the speed of compliance. Botphonic provides standardized, customizable agreements that streamline your security review process.

Business Associate Agreement (BAA)

Actively supports HIPAA-covered entities and business associates, outlining clear responsibilities for handling protected health information.

Data Processing Agreement (DPA)

GDPR-aligned agreements, including Standard Contractual Clauses (SCCs), designed to support lawful international data transfers.

Security Addendum Document

Comprehensive documentation of technical and organizational security controls, prepared for internal reviews and vendor assessments.

SOC 2 Type II Compliance Report

Available for independent validation under NDA, for qualified enterprise prospects supporting due diligence and risk evaluation.

Security questions, answered

The questions enterprise buyers ask before signing. Answered plainly.

What is a secure AI call assistant?

It’s a voice automation platform built to manage calls while maintaining enterprise-grade security, encryption, and compliance. Every conversation, transcript, and integration is protected through strict access controls, audit logs, and alignment with frameworks like HIPAA, GDPR, and SOC 2.

How does Botphonic approach security?

Through a layered architecture that includes end-to-end encryption, role-based access control, immutable audit logs, and network isolation. Every call is processed within a controlled environment designed to prevent unauthorized access.

Is Botphonic aligned with HIPAA and GDPR requirements?

Yes. Botphonic is built to operate within HIPAA and GDPR requirements, supporting BAAs for healthcare organizations, DPAs for GDPR data processing, and strict data residency and access control policies.

Does Botphonic store call recordings or transcripts?

Sensitive data is never stored in plain text. Depending on your configuration, recordings and transcripts are encrypted and access-controlled, and can be retained or deleted based on your compliance requirements.

How is customer data protected?

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Encryption keys are managed in secure hardware modules (HSMs), and no third-party AI training or data sharing occurs without consent.

Who has access to data inside the platform?

Access is strictly controlled through role-based access control (RBAC) only authorized users with defined permissions can access call data, transcripts, or system configurations.

Can enterprises control where their data is stored?

Yes. Botphonic offers multiple data residency regions, so enterprises can choose where their data is processed and stored to meet regulatory and internal compliance needs.

Is call activity tracked?

Yes, in a controlled, secure manner. All actions are recorded in immutable, tamper-resistant audit logs, exportable to your enterprise SIEM for monitoring and compliance reporting.

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