Case Study

Warming Cold Leads Of A Big Tech Company : Enhance Sales Growth By 20%

A Botphonic AI call assistant makes dozens of calls and receives them speedily. Pitch them for new products and automatically take follow up as per scheduled without delay.

+ 40 %

Response Rate

60 %

Minimize Workload

30 %

Enhance Qualify Leads

+ 8 %

Increase Conversion Rate

Overview

Had 5000+ dormant leads, hard enough to get a better solution to reactivate them. A big tech company had gone with the abundance of recruitment expenses. With the entry of Botphonic AI call assistant, streamline to follow up on dormant leads and make it qualify with little effort, clients get human-like experience. Mitigating recruitment costs due to controlling operational tasks without delay and enhancing sales by a good amount of percentage.

Overview Image

Main Challenges

Major hurdles came, when they did not find a single way to convert cold leads into warm ones. Due to this, average revenue went down by 30%. A greatest obstacle is language barrier, impossible to interact with myriad clients of diverse regions. Recruitment costs escalated day by day because of the dependency on varied types of sales personnel, who are located in different areas. Demotivated employees, a primary concern for them because they treat them like a useful resource. Understanding client demand is a bit challenging task due to improper conversation and misunderstood requirement.They needed an AI caller agent, deployed easily,

Solution

Reaching out to potential customers 24X7 and easier to primary target on warm ones. Calls do not stop, even when the employees are not there or after working hours. Multilingual support feature, utilized by each of the business units and engaging with any of the regional customers without a barrier. Administration of business revenue from collection of clients to giving to vendors. Predicting well and helps to offer the exact services needed by customers. Call voices are recorded and can be listened to by project managers, software engineers, and any of the team members. Independent calls to varied regional customers and conversation analytics helps to measure the client engagement and their interested topics, enough to know their exact project requirement.

Outcomes

No need of recruiting more because of the untapped potency of the AI call assistant. Increases conversion rate by 8% with no human efforts.

+40% Response Rate
+ 40% Response Rate

Immediate and receiving positive response by clients and 2 out of 5 share their project requirement and agreed upon the exact project price.

60% Minimize Workload
60% Minimize Workload

From calling clients to agreeing upon terms, the entire conversations are managed by the AI call assistant. Transferring calls to the technical team automatically.

30% Enhance Qualify Leads
30% Enhance Qualify Leads

Re-engaging to the targeted customers of dormant leads and streamlining to qualify many leads because of immediate interaction after submit forms.

+ 8% Increase Conversion Rate
+ 8% Increase Conversion Rate

Sales conversion would not take much time and human effort than manual workflow. Periodic follow up by AI call assistants provides the best results.

Conclusion

With the Botphonic platform, gives the strength to face a number of IT challenges and smoothens the sales tasks. Minimizing their costs and enhancing the sales performance. Autonomous actions assist to increase the conversion rate, motivate employees’ to sales targets, and qualify leads at a much faster rate. Workload reduction of a big tech company is itself a big achievement for Botphonic.

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