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Summary
In this blog, we discuss the reasons why hotels and travel businesses need an AI call assistant. We look at existing competitors and provide reasons why Botphonic is the best option. In addition, we provide criteria for evaluating AI call software and offer users tips for implementing it to increase their bookings and customer satisfaction.
Key Takeaways
- AI phone call technology is a primary driver in hospitality and travel, reinventing guest service and operations.
- The best AI phone call software for the hospitality industry could include 24/7 service, multilingual support, a natural-sounding voice, and seamless integration with reservation systems.
- Botphonic uses these characteristics to provide an AI call assistant that not only makes the workflow more efficient but also increases the number of calls made, thereby propelling the business to a higher level of turnover by converting more reservations.
- By thoroughly testing and choosing the appropriate device, you can be certain that it will provide you with real value – not just the convenience of automation, but a significant enhancement of the guest experience and business expansion.
Introduction
Imagine this: your hotel gets a phone call from a potential customer at midnight. It could be from a different time zone, and the individual might also be very tired from a long flight. The customer stays on the line for several minutes waiting for an answer. The result is that you lose a booking. That situation can still be found everywhere during the day in hotels and travel businesses. The use of phones in guest services is perceived as outdated, slow, and risky.
Guess the other thing: a guest dials your number. An intelligent voice is on the line immediately, greets in a nice manner and fluent language, gathers the necessary information by asking the right questions (“The type of the room?” “Is it for the 3rd of August?”), checks availability, confirms the booking, and does it all in seconds, even if it’s in another language. The guest hangs up with a smile; the hotel gets a confirmed booking.
AI phone call software can achieve such performance nowadays, not in the distant future. In this blog, we explain in detail how the best AI phone call software works in the hospitality sector. We take the top AI-powered call solutions for hotels and travel businesses and compare them. Then, by elaborating on how Botphonic leads the pack, we show you this technology’s benefits for your property, guest service, and revenue.
The Rise of AI in Hotels and Travel: A New Era
The hospitality and travel industry relies on good customer service. Guests want their questions answered quickly and to be treated in a friendly way throughout the smooth process of their booking. On the other hand, hotel employees are doing a lot of different jobs at once – working at the front desk, taking reservations, handling calls, messages, housekeeping, guest requests, and more. Due to this pressure, the quality of service is sometimes compromised, and there are mistakes or delays.
AI is the game-changer here. The AI-powered voice assistants and phone call bots can perform dull tasks, are always available to answer calls, support multiple languages, provide answers quickly, and have no limit on the number they can serve simultaneously. With such tools, hotels and travel business can deliver excellent customer service to their guests and customers without overburdening their staff.
Among the reasons why AI has become indispensable nowadays are the following:
- Operational efficiency: By using AI, less time is spent on routine tasks, allowing human staff to focus on creating personalised guest experiences.
- Great guest experience: Instant response, no hold time, multilingual support, and accurate information are just some of the factors that together result in guest satisfaction.
- More bookings and revenue: Providing quick responses and being available at all times are the most important factors in converting calls into confirmed bookings.
- Scalability and cost savings: AI agents can handle a large number of calls without becoming tired, thereby reducing staff costs and human error.
PRO TIP
Best AI Phone Call Software for Hotels & Travel Businesses
1. Botphonic AI – The Top Choice for Hotels & Travel Businesses
Botphonic AI is by far the most sophisticated and hotel-centered AI phone call software one can think of. General voice assistants, Botphonic is a device that is built to meet the needs of hospitality, to converse naturally, to actually do reservations, and to clinch sales by simply turning calls into bookings.
2. PolyAI
Poly AI is an excellent voice assistant solution with highly innovative features, capable of handling complicated tasks. It has a very strong grasp of natural language and is mostly used by big businesses. In hospitality, a manager for Q&A and a call dispatcher can perform these roles.
Nevertheless, by default, PolyAI is not a resort-specific solution. To be able to do tasks like booking, upselling, or PMS integration, more customisations are necessary. Hotels may find it worthwhile only for vast projects, while at the same time, they may be less efficient in the reservation workflows of daily routine when compared with Botphonic.
3. Telnyx AI
Telnyx Voice AI is a powerful and flexible solution, creatively meant for developers who want to have maximum control over the customisations. It facilitates the job of telephone automations, speech-to-text, and voice flow programs by opening APIs.
Although Telnyx provides flexibility, hotel templates or reservation logic cannot be found among its ready-made solutions. Hotels will have to hire developers who will design the conversational experience from the ground up. Large brands that have sufficient technical personnel will be the ones to benefit the most from it, whereas hotels seeking plug-and-play solutions will not.
4. Numa
Numa is great at handling calls and text messaging for small businesses. It lets you capture those calls that you missed and then converts them into text conversations. A small hotel chain can benefit from this if they want a simple way to automate their process.
Nevertheless:
- It is not an AI assistant with full voice capability
- It does not have native PMS/booking engine integrations
- It cannot handle real-time reservations or multilingual voice calls
Numa performs well as a basic call management tool; however, it is not suitable for hotels that require advanced voice automation.
5. HiJiffy Voice Assistant
HiJiffy is a communication platform targeted at the hospitality industry and offers components such as website chatbots, WhatsApp automation, and a simple voice assistant. The voice AI of the system is programmed to provide answers to FAQs, direct calls, and help with general inquiries.
Though it can connect with some PMS systems, the company whose calls are being handled is not as capable as Botphonic. Moreover, it is a messaging tool for hotels that want to integrate all communication channels rather than a dedicated AI phone receptionist. Recent sector data indicates that the use of AI in the hospitality industry is going up fast: nearly 68% of hospitality companies believe that AI will be the main factor in enhancing guest experiences in the next five years.
Why Botphonic Is a Strong Candidate: And Often the Best Choice
To begin with, Botphonic is uniquely different in many ways from other AI call assistant solutions.
- Botphonic deploys a voice that is very close to a human one: it encourages natural dialogues, which are not only nice but also give the impression of being understood by a real person. It is important to make visitors feel at ease.
- Moreover, Botphonic can handle incoming and outgoing calls simultaneously: if you have a system to automatically book appointments, you can also automate confirmations, follow-ups, and reminders while the automated answering service just takes the calls.
- What is more, Botphonic can converse in different languages over the phone with people from different countries or regions, so you can serve them better.
- Besides that, Botphonic integrates with your CRM or booking system, making it very hassle-free to keep track of reservations, guest information, and call history without manual entry.
- Besides that, Botphonic equips you with a powerful toolset comprising analytics and call summarisation, enabling you to track productivity by measuring how many calls were taken, conversions, guest satisfaction, and so on, to enhance operations in the future.
Essentially, based on their website, Botphonic is a perfect fit for hotels, travel agencies, boutique properties, and businesses looking to grow without additional staff.
PRO TIP
What to Look For When Choosing the Best AI Phone Call Software for Hospitality?
If you want to find the best AI phone call automation software for hospitality, whether Botphonic or another solution, you have to weigh several essential criteria. These are important aspects:
1. Natural, human-like voice and conversation flow
Visitors must feel they are actually talking to a human being. The AI should process natural speech (even with an accent or background noise) and reply without hesitation.
2. 24/7 Availability and reliability
Customers are calling you at odd hours. If you have an international clientele, this is even more true. So, the AI system should be available to respond whenever needed, be able to attend to multiple callers simultaneously, and never end conversations abruptly.
3. Multilingual support
If you are serving guests from various countries or regions, the AI must support multiple languages. That improves the guest’s experience and makes it more comfortable.
4. Booking & reservation capabilities
The program should be able to integrate with your booking system or PMS/CRM, check room availability, make/modify bookings, and send confirmations without any human intervention.
5. Call routing and escalation
In situations where some complex requests or issues need to be handled by a human (for example, complaints or special requests), the equipment should be able to transfer the call to a human customer service representative smoothly and transfer the entire conversation.
6. Analytics & performance tracking
You need to track various metrics, including calls handled, booking conversion rate, recovered missed calls, guest satisfaction, and upsells, to measure ROI and improve performance.
7. Scalability & flexibility
Whether you are managing a small boutique hotel or a hotel chain, the system should have the capacity to scale effectively. Depending on call volume, the size of the property, and demand during the season, it should adjust and also connect with various other programs.
8. Security and data privacy
In particular, the system securing the data should be very careful when handling customer data and payment information. It needs to not only secure data but also comply with the regulations that are relevant.
Realistic Use Cases: How Hotels & Travel Businesses Benefit With Botphonic
To understand the working of Botphonic in everyday situations, why not think up a few scenarios of how it might perform:
Scenario 1: Late Night International Booking
An international traveller reaches your hotel at 2:30 AM, and the next thing you hear is a call from them to your front desk to inquire about the availability of rooms. Botphonic, without any delay, lifts the receiver and chats with the caller in their language, confirms the room type and reservation, and sends the confirmation by SMS or email. The customer is comfortable; you make a safe bet on a room that might have been left empty otherwise.
Advantage: No lost booking, 24/7 service, multilingual support.
Scenario 2: High Call Volume during Holiday Season
Very large numbers of people who want to travel during holidays are calling different hotels asking if rooms are available, prices, spa reservations, and cancellations. Botphonic is in command of the situation without breaking a sweat. On the other hand, the human employees are more engaged in giving service to the guests who are already in the hotel and carrying out other exclusive tasks.
Advantage: Scalability, reduced staff overload, cost efficiency, and better guest experience.
Scenario 3: Upselling Opportunities: Room Upgrade or Add-on
A person on the phone wishes to book a standard room. With the help of a customer profile, Botphonic offers an upgrade to a deluxe room or tries to convince the guest to buy a spa package in a friendly and polite manner. The customer agrees. The value of the booking goes up.
Advantage: Increased per-booking revenue, better guest satisfaction.
Scenario 4: Multi-language Guests from Different Countries
Guests from different countries call in English, Spanish, Hindi, or other languages. Botphonic interacts with them in their own language, delivers the correct information, and makes the reservation. The guests realise that they are warmly welcomed and comfortable.
Advantage: Inclusive guest service, no language barrier, better global reach.
If your clients call you at a late hour or on the weekend, be certain that someone is always there to answer.
Schedule a live demo with Botphonic. See how fast the AI interacts with real hotel calls.
Start your free trial today!Conclusion
The hospitality and travel sector is changing, with AI phone calls for hotels. Being one of the most significant developments in this change. Hotels are struggling to handle a large number of calls and guests speaking different languages. Moreover, the requirement of being available 24 hours a day, 7 days a week. AI call assistants eliminate these problems. By providing instant responses, natural conversations, live booking automation, and support for as many languages as needed.
With the help of AI, many hotels are still willing to pay the price of missed calls to raise the level of guest satisfaction. As a consequence, Botphonic is becoming a top choice for many hotels. Its voice, which is very similar to that of a human, smooth PMS/CRM integration, and multilingual abilities make it perfect for turning more phone calls into confirmed bookings.
