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Might you have heard – create your own chatbots without any code? And, might you research about it and encounter Voiceflows – one of the popular no-code platforms for building AI chatbot assistants. But, as you know
“Not all glitters are like gold”
Before buying and investing a large amount, you should be aware about its comprehensive features, its limitations, advantages, and pricing.
Don’t worry we render a detailed Voiceflow review and cover all topics. Now, you don’t have to research other sources. This is enough for you.
Brief About Voiceflow
Voiceflow – A purpose-built platform that creates, launches, and deployed AI agents for every channel. Moreover, they can speak, write, and also take action on employee behalf, helping customers to the full extent of their capabilities.
At the initial level of Voiceflow – it is too easy to create the chatbot with the drag-and-drop builder and pre-built elements, and get fine support from the live-AI agents but the main hurdle arises when the organization scale as they limit testing, agent support does not work well, prices climb the mountain, and voice quality not satisfying much.
Vital Components of Voiceflow
- Knowledge Base : Allow to upload files, documents, and can paste the raw details to train AI agents, supporting how to respond in certain situations.
- Visual Workflows : Create the visual map that meticulously defines the complete steps of AI agentic development.
- Reusable Components : Number of elements that are already built like order status lookup, user authentication, and FAQ structure.
- Seamless Integrations : Easily incorporated with the number of platforms for receiving customer data and vital information.
Must-know Voiceflow Features
With the voice flow, you can design and build voice AI agents as your company needs with no coding required as they claim. Moreover, they provide the Javascript code blocks for extensive customization. Let’s get understanding of Voice flow feature :
Visual Flow Builder :
Design the AI agent and conversational flows without writing a single piece of code, seamlessly integrating multiple visual blocks.
Switching LLM’s :
Seamlessly enable users to move from one large language model to another if there is some issue in the primary model.
Voice Capabilities :
Including speech-to-text and voice cloning potencies. Also, users can easily adjust the voice tone and speed.
Multi-agent Support :
Voiceflow creates a number of AI agents, which handles different business tasks for enhancing efficiency.
Real-time Testing :
Allows to do block- level testing and can move from audio to chat for checking the diverse customer experience.
How Voiceflow Benefit To Your Business
We have learned the features, now straight move towards the most-significant advantages of Voiceflow that eases the work of businesses :
User-friendly Interface
Intuitive design interface that streamlines to design and deploy the AI-powered agents, acts as a bridge between technical and non-technical users.
Component System
In-built components that can be used several times while creating AI agentic apps and platforms, speed up the development process.
Developer Handoff
Voiceflows gives a single platform for designers and developers. Once the designers create the prototype, transferring to developers for final execution.
AI and LLM Integration
The API connects different LLM’s like Claude, Open-AI, google gemini, and GPT-4. Moreover, one can upload the manual scripts and pdfs for training to AI agents.
Strong Collaboration Tool
Multiple employees can easily work together – create projects, highlight where they are wrong, tag any member, and can comment on it.
Should Know Voiceflow Limitations Before You Buy
Learning advantages is not enough, you should understand the Voiceflow limitation as well. Let’s look :
What’s The Actual Reality of No Code
Voiceflow is mainly famous for its “ No code application” but the reality is far beyond it. Moreover, this claim raises the business expectation.
Furthermore, the simple set up also required the knowledge of Javascript, JSON, and visual mapping. Majorly it creates a difficulty for service-based industries.
Integration Maintenance
The integration set-up in Voiceflow generally depends upon the API . In case, if there is any deviation in external API schema, automation work immediately stops.
There is not any perfect method for integration. Therefore, it requires recurring maintenance.
The Awkward Pauses
When the Voiceflow switches between one LLM to another, there is some noticeable delay. Besides, it requires a series of steps to generate a single response like speech-to-text, forward to LLM, and text-to-specch.
Creates small delays from one step to another, which feels the huge pauses to users. Therefore, it will decrease the customer satisfaction rate.
No Real Analytics
Voiceflow helps in the general level of analytical reports but lacks in-depth insights, which is usually required by the large -businesses.
It misses the crucial data-driven insights such as latency rate and in-depth sentiment analysis, creating difficulty to train AI agents.
Limited LLM Options
Only supports the basic level of LLM models like Open AI and Claude 3.5 for pro and business plans, which usually costs higher than the market. Moreover, it does not provide the option for the advanced LLMs such as DeepSeek-R1, Google gemini 1.5 pro, and Mistral Large 2.
Might they usually give the advanced options like specialized Llama versions to those who purchase the enterprise plan, otherwise not.
Is Voiceflow Expensive? – Let’s See
That’s the major topic – Here we talk about the Voiceflow pricing, compared with the market standards. Therefore, it helps you to analyze whether it is perfect for you or not, expensive or not.
Because the final decision is totally yours.
The Voiceflow leverages the per-editor pricing, not the per-minute based pricing method. Initially, businesses don’t have much funds – $60 is a quite huge amount for them, they are not able to afford it. Just look at its pricing :
| Base plan | Monthly Pricing | Annual Pricing (10% discount) |
| Starter | Free (up to 100 credits) | Free |
| Pro | $60/month | $648/month |
| Business | $150/month | $1620/month |
| Enterprise | Custom | Custom |
The pricing is more expensive as it really seems because the main game here is for credits. Moreover, one single message generation costs 1 credit but one single audio call costs 10 credits.
As your company scales more and requires more credits the pricing will also increase.
Moreover, the premium plans are also not satisfactory ones – the number of functionalities are lesser than expected.
On the other hand, the Botphonic pricing starts from $22/month, if you purchase the annual plan – it cuts 20% of costs. And, there is no credit system, which is quite expensive and more confusing.
Is Voiceflow Worth It?
If you want to build an AI call assistant with minimal coding and require a new product to market, the Voiceflow is a good one for you. However, if you want a speedy execution and implementation – go for the pre-built options like Botphonic.
Moreover, the Voiceflow is quite expensive when the organization wants to scale and its free version does not help you much as it provides only 100 credits.
Why Is It Best Fit?
If you have a product team and a large budget – the Voiceflow is a great deal for you. Moreover, its visual flow builder, multiple LLM integrations, and collaboration function are the greatest ones.
Why Isn’t?
If you run a service based business, you should completely avoid the Voiceflow platform. Moreover, small and medium scale businesses who don’t have enough budget should go to the minimum pricing plans.
Botphonic : The Perfect Voiceflow Alternative For You
Why are you making efforts to build the AI-agents when it is readily available. Moreover, if you are making up your mind to buy the voiceflows. Still, there is uncertainty whether it is worked out or not.
Like the Botphonic AI-powered call assistant, one can easily deploy the AI agent within minutes and it is ready to use, you can also customize based on your specific requirements.
| Aspects | Botphonic | Voiceflow |
| Starting price | $22/month | $60/month |
| Main Focus | Simplified business tasks | Streamline developer work |
| Latency | Less than 300 ms | Go around 700 ms |
| Multi-lingual support | Speak 20+ languages | Limited |
| Data Security | High-end | Limited |
| Real-time support | Yes | No |
| Ideal for | Every type and scale of businesses. | Product teams and who have a high-budget. |
| Voice customization | High-end | Limited |
| Deployment | Quickly | Until project completed |
| Pricing model | Subscription based model | Per-editor pricing |
Sum Up – Voiceflow Review
Voiceflow gives the platform where businesses can build their conversational AI bots, but it is not that simple as it requires minimal knowledge of JSON and Javascript to create it effectively. Moreover, it serves the best platform for collaboration work – designers and developers seamlessly handover work to each other. It latency issues, limited testing, integration maintenance, no-real analytics, and limited LLM option compel you to have second thoughts.
At last, final Voiceflow review – its mountain pricing models cannot be affordable for small and medium scale businesses. Still – the final decision is yours.
