How to Build an AI Call Assistant Software Without Coding? 

Summary 

How could you build your AI call assistant software without writing even a single line of code? It’s incredible, right? In this text, we will learn how to build our own AI-based assistant in a few hours.  

Introduction 

Have you ever felt the need for an AI call assistant that is customised as per the needs of your business? And the best part is that you can now build it without any hassle and without any knowledge of coding. It does not matter if you are tech-savvy or just a beginner; with some easy steps, you can build your own AI-powered call bots. 

Initially, AI-powered assistants were only helpful in completing routine tasks, but they have progressed a lot. With the virtue of new and evolving technology, these AI call assistant software can now smartly handle repetitive tasks and route calls whenever necessary. According to a survey, the market for Artificial Intelligence might reach the value of 190 billion USD by the end of this year. 

Hence, if you are captivated by trying AI call assistants for your business, let’s start today. In this blog, we will discover how, within a few easy steps, you can develop your AI-powered call centre solutions. 

What is an AI call assistant? 

AI call software is a tool built to carry out specific tasks and deliver services to a person or a business. These virtual agents have been developed with technologies like natural language processing and machine learning, making them capable of integrating and conversing with the user. Such a system will elevate your business’s performance, deliver data, and carry out daily tasks. 

These AI call assistants are being used by plenty of businesses these days, and amazingly, they have been super successful. Hence, it proves that the application of AI in the field of customer service is exponential. Its added advantage is making the task of humans easier than before. 

Having an AI phone call assistant means having a receptionist who is fast, always available, and never tired. Also, its functions are not limited to just answering calls but everything from follow-ups to sales. Hence, it could free up your human agents to focus on necessary tasks. 

What can an AI call assistant do? 

If you are not aware of how capable these AI assistants are, let me show it to you: 

• Customer service: In this modern world, customers expect quick and faster resolutions. Increasing wait times and putting customers on hold could be problematic. Hence, with AI receptionists, your customers never have to wait. 
• Appointment scheduling: No hassle of calling different agents to book appointments when you have AI. It can do everything from scheduling appointments to reschedule whenever necessary. 
• Lead qualification: AI phone call assistants are capable of qualifying leads and even complete sales deals. 
• Receptionist function: These AI assistants can converse with the users, route them to necessary departments and even store messages. 

Which industries can benefit from AI-powered call assistants? 

AI-based call assistants are capable of handling multiple issues in different industries. Here are its use cases: 

• Healthcare: For the field of health, AI is capable of scheduling appointments, responding to FAQS, lessening hold times, and even reducing the burden on in-house staff. 
• Education: In the educational world, AI could converse with students, set advisor meetings, help in enrollment and free staff for more critical tasks. 
• Real estate: AI-powered call assistants schedule show-ups and meetings and answer all repetitive questions. Therefore, human agents can concentrate more on closing deals. 
• Customer service: AI-based call assistants are capable of resolving all common FAQS and routing necessary calls to human agents. Hence, they could lessen human agents’ tension while satisfying customers. 

Step-by-step guide to build an AI call assistant software without coding

Looking to build an AI call centre software but are not an expert in coding? No worries, you can follow this guide to develop your assistant with no code needed. 

Step 1: Select the best no-code platform 

Before you do anything, you have to select the best AI call assistant software provider. One of the best options is Botphonic AI. While you choose any platform, you will have to consider features such as: 

• Integration with the existing system
• Answering and routing calls 
• Providing analytics

Botphonic AI is a platform that provides all these features. It can automate both inbound and outbound calls and integrate with your existing CRM software to ensure no data is missed. 

Step 2: Elaborate why you need AI AI-based call assistant 

Before you begin the development journey, you have to ask yourself what the purpose of getting an AI assistant is. Do you want it to answer customers or conduct lead qualification? Or you need it to schedule appointments. 

After you define the need for this software, you can start the journey by identifying common call scenarios.

For example, if you are building an AI call assistant for customer service, then you have to analyze what customers frequently call for. Hence, later you will add this to the database and define what questions your AI bot will answer. 

Step 3: Decide and customise responses 

Many of these no-code platforms offer pre-built templates. Botphonic AI has a template for a phone call assistant ready for editing. 

All you have to do is enter actions, when to perform them, and how to respond. Hence, your assistant will behave in the exact manner you want it to. Also, with many platforms, you can let your AI use natural language and instruct it on how to act. 

When the query is unanswerable, you can set a condition that it routes to a human agent. Hence,, when AI is not able to respond to any of the queries,, it will instantly transfer calls to the available live agent. In this manner, any customer won’t get frustrated, leading to better satisfaction. 

Step 4: Integrate with other tools 

Before you choose providers, make sure you check compatibility between your existing system and ce. No-code platforms like Botphonic AI offer easy integration with various platforms. 

Hence, if your software can integrate easily with CRM software, data logging could get more efficient. 

Step 5: Test your assistant before launch 

Before actually letting it into play, test its accuracy and responses. For this task, you can either call or ask your colleague to do so. Hence, it will help you identify areas for improvement. 

Keep testing and improving until you get the result you want. You can also take advantage of Botphonic AI’s transcription facility to get notes of a call. Later, use tools like ChatGPT to receive feedback. 

Step 6: Deploy and analyse results 

Now, it’s time to go live with your AI phone call assistant. After analysing customer responses, monitor KPIs and refine responses. 

You can check how efficiently AI resolves queries, whether it is able to identify problems, and whether it knows sentiments to answer appropriately. This will further help you build your AI to deal with more complex tasks. 

What are the benefits of using no-code platforms?

There are plenty of benefits of no-code platforms that include: 

• Less time and money spent: With no-code platforms, you don’t have to spend too much money on a development team. You can easily do this with pre-built templates and save both money and time. 
• Smooth experience: These no-code platforms allow businesses to adapt to changing customer needs. They have an easy interface where you can alter responses according to evolving customer attitudes. 
• Best for everyone: No matter if you are not from the tech field or know nothing about coding, these platforms can solve your worries. It lets businesses of all categories and sizes benefit from the development of AI. 
• Scaling became easier: With platforms like Botphonic AI, you can adjust AI as your business progresses. No worries if you want it to handle higher call volumes or schedule appointments, too. Hence, this is how your virtual assistant can keep up with increasing demands. 

Conclusion 

AI call assistant software is growing to be crucial in this complex world. But know that you don’t only need a call assistant; you need an entire package that can automate your workflow. Hence, opting for a provider like Botphonic AI could be the best choice. There is no need for coding or hiring an expensive development team; all you have to do is use a drag-and-drop interface with pre-built templates. 

These AI-based assistants will help you scale your business and even enhance customer service. They can also integrate with your existing systems and make them effective for your business. With Botphonic AI, you can develop an AI call assistant that is available 24/7.