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Summary
In this blog, we will discuss the influence of AI-generated phone calls on the handling of leads. Additionally, we will see inquiries from customers, and the increase in conversions in car dealerships. Moreover, we shed light on real benefits, use cases, and the contribution of Botphonic’s solution in this transformation.
Key Takeaways
- Artificial intelligence enables a car dealership to be available to customers 24/7, ensuring they can respond to every inquiry.
- Introducing lead qualification through AI enables a dealership to direct high-priority callers to the human side of the business. Thereby saving human resources and enhancing customer service.
- With the help of AI voice agents, the processes of test driving scheduling, service booking, and follow-up can be automated. Thus not only making time available and increasing conversion but also furthering customer delight.
- Botphonic’s AI call assistant equips car dealerships with insightful information. Moreover, it supports them in finding ways to optimize the sales pipeline.
Introduction
What if a new customer calls late at night to inquire about a test drive or car features, and the call goes unanswered or is responded to with voicemail? It is quite possible that the lead that night just disappeared. The truth is that every day, the loss of these leads is the fate of many car dealers. But is there not always the possibility that the smart assistant will deal with that call. You can think of it as though it were a real human, at any time or day?
AI-powered phone calls are set to be the leaders in the change of the way dealerships work their leads. Moreover, it is also powered by advanced solutions like AI Phone Call technology. AI-powered phone calls are here to lead the way in transforming how dealerships handle their leads.
At Botphonic.ai, the product we work on is voice-AI agents that simulate human receptionists. They perform the tasks of answering, qualifying, and following up. Even summarizing the calls – thus your team gets the freedom to focus on closing deals rather than just chasing them.
This blog will explain how artificial intelligence can be used in phone calls to manage dealership leads more effectively. Also, why it is of such importance in the present day. Additionally, I will provide you with some pointers on how Botphonic can assist with an easy implementation.
Understanding AI Phone Calls for Dealership Inquiries
Most of the inquiries brought to the dealers’ attention by phone are from buyers who want to know prices, test drive details, availability, booking servicing, and trade-in information. Catering to such a large number of calls manually requires a significant amount of work hours and often results in overlooked opportunities. AI phone calls do that job with a great first impression.
These AI agents can react to inbound calls, and they can interrogate the caller-individuals (for example, “Which model are you interested in?”, “Would you be so kind as to book a test drive for me?”, “When are you going to buy?”), and therefore they conclude: Is the phone call further sent to live staff or handled only by AI? Additionally, these machines can integrate with CRM or calendar services to record data and schedule follow-ups.
Working on the same principle, Botphonic’s artificial intelligence is viral, to the point where the voice assistant not only comprehends what the customer is asking for but also handles the most common questions, thereby orchestrating calling, scheduling, or routing based on the obtained responses.
It is similarly possible that, in case it needs to, it can do the outreach, calling warm leads to follow up, check preferences, confirm appointments, or send reminders.
Reasons why this would be an issue for dealers include:
- Zero leads being left unattended, this is all made possible by the availability around the clock.
- Enhances the lead qualification process, ensuring the stage is well-prepared and before any human agent is getting involved.
- Some of the routine jobs that can be automated include scheduling test drives or car maintenance.
- What else? The data collected for CRM usage is also being collected in an automated manner with the help of the system, making the next step of the campaign much more efficient.
How Botphonic Specifically Solves This Problem
How about we find out what Botphonic.ai can do for a car dealer by using its AI call assistant for lead management?
1. 24/7 Availability
Botphonic’s AI agent is extremely helpful. Responding to callers at any hour of the day, regardless of whether the request is made outside of business hours, on weekends, or on holidays. With such a feature, there is no chance that buyers will slip through your fingers simply because they decide to make a call and you are not available.
2. Intelligent Routing & Qualification
The AI asks the right questions as soon as a new contact is made through a call. In fact, it can even grasp the first-of-all ideas of the person talking on the line – whether the customer wants a test drive, car servicing, or to make a purchase. After hearing what the customer says, the program automatically connects the customer to the department or employee who handles that type of call.
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3. Scheduling & CRM Integration
In Botphonic’s case, the AI is not only a passive participant, but it can also play a leading role. With proper synchronisation with the calendar and CRM, it can arrange test drives and car servicing appointments for customers.
Moreover, it is also equipped with the necessary lead-generating tools that enable it to catch up with your station and work in sync continuously.
4. Conversation Analytics & Summaries
Botphonic, summing up the exchange, is one clever idea that the developers have had. Moreover, it accomplishes this task independently, without requiring your team’s intervention. The assistant thereby saves employees time and energy.
5. Sentiment Analysis
The AI uses various clues to recognise a person’s mood (happy, frustrated, or confused) and, based on that, sends a corresponding answer. By using this method of interaction, the emotional quotient in the relationship is elevated, which in turn fosters greater familiarity.
6. Multilingual Support
The Botphonic platform supports numerous languages. Therefore, if you have customers from different countries in your dealership, the AI agent will be able to speak their language, making the situation easier and extending the customer experience.
Your team would be better off with some support instead of being given more stress. Use Botphonic to schedule test drives, service bookings, and lead qualification in an automated manner.
Request a Free DemoConclusion
AI-driven calls are not a futuristic concept. They are a robust and efficient tool that car dealerships should actively leverage now. Dealerships will benefit from installing a voice-AI agent such as Botphonic.ai in the following ways:
- Listening to every query, even when it is after business day
- Qualifying leads in a smart and efficient manner
- Executing appointments automatically (test drive, service, and follow-up)
- Having a profound understanding of the dialogue and customer feelings
- Enhancing business without increasing the cost proportionally
In the final analysis, utilising AI for dealership inbound calls is a game-changer for lead management, as it enables a shift from a reactionary to a proactive approach. The system ensures that you never miss a call.
To further delve into the possibilities of smart call automation, auto dealers may also profit by getting a broad understanding of AI phone call assistants that improve customer communication. What about taking the first step? Start with Botphonic right away by booking a demo or communicating with our team to arrange a personalised voice-AI flow for your store.
