Best AI Receptionist Tools for Hotels & Resorts in 2025

Introduction

In 2025, the US hotel industry is undergoing a radical change as artificial intelligence (AI) tools become an essential component of the sector. Traditionally, front desk software was limited by human working hours, language barriers and repetitive manual tasks. Now adopting an AI receptionist is no longer a futuristic idea; instead, it has become a strategic investment for US hotels that want to stay competitive and deliver superior guest satisfaction and want to build lasting brand value through innovative guest engagement. My hotel was losing reservations and calls were being missed under the old system, which ultimately irritated my staff. Then, finally, I adopted an AI receptionist and I discovered incredible changes in just a few months. With an AI receptionist, a guest gets an instant response, minimizing double-booking and downtime. 

AI receptionists are not replacing human staff; actually, they are giving them extraordinary abilities. An AI receptionist’s true value is in personalizing each encounter by obtaining information about past visits, preferences, and current data while making guests feel genuinely valued. This technology handles all the routine operations of a hotel, such as room allocation, scheduling, and local recommendations, and allows hotel staff to focus on high-touch instances. Overall, AI receptionists define exceptional hospitality. Thereby, it reduces operational costs, minimizes errors, and maintains excellent service even during peak seasons and staff shortages. 

The Rise of AI Receptionists in Hotels: Key Benefits

Let’s check out: 

1. 24/7 Always-on Services

In a traditional phone system, guests get help only during business hours. Sometimes my clients called me after business hours; it was difficult for my team to provide them a response; they needed to wait till morning to get resolutions. I lost many clients coming my way for not providing them responses on time. Are you still struggling with losing opportunities as you are unable to provide responses on time? You don’t have to worry about it anymore. 

AI receptionist tools are revolutionizing us hotels and resorts. AI receptionists handle all the workflows, from providing 24/7 guest services to automating bookings and personalizing guest experiences. These systems use advanced voice and chat technology to efficiently handle check-ins, providing instant responses to queries and providing upselling in multiple languages, thereby reducing wait times and operation costs. 

With an AI receptionist, you can provide services to your clients round the clock. Guests can call you anytime, even during the night, to get instant help. Thereby, ai receptionist boosts customer satisfaction and also efficiently handle last-minute arrivals. 

2. Cut Down on Wait Times

In the traditional system, guests need to wait in queues for booking reservations, check-in and resolving queries. Do you not think that guests will find this frustrating? With an AI receptionist, you can easily resolve these problems. Further, ai receptionist can automatically handle check-in, booking and queries. With an AI voice assistant, guests get instant responses, thereby eliminating the need to wait in a queue to get a resolution. Result? It saves significant time for staff and they can put their focus on highly significant tasks. 

3. Support in Multiple Languages

Have you ever considered what a visitor might think if they arrive at the hotel and find it difficult to communicate in either the local language or English? If you are unable to communicate in your native tongue, a guest may become frustrated and cancel the reservation. 

I too faced the same situation; I had a few clients who called me at night, and because of language barriers, I was unable to resolve their queries. After business hours, the situation becomes tougher; we are unable to provide them responses. Further, clients need to wait and many potential opportunities get lost through delay. However, with an AI receptionist, all the manual approaches have been upgraded. 

This linguistic AI tool can interact with customers in multiple languages Spanish, French, Hindi, Chinese, etc. With this feature, guests can conveniently speak in their preferred languages and get fast and trustworthy responses from AI agents. End result? Better inclusivity, happy guests, and zero missed opportunities. 

Best AI receptionist for Travel & Hospitality Businesses

Let’s check out:

1. Botphonic

Have you ever had to deal with late questions and answers that caused you to lose money? In the traditional system, guests can seek support only during business hours. If your client calls you during the night, then your team is unable to provide them a response. In this way, you may lose opportunities coming your way. With Botphonic AI you can completely solve this problem. Botphonic provides 24/7 chat and voice response and boasts an NLP-powered voice system that seems so natural that your customers can’t recognize whether they are conversing with real humans or robots. 

Plus, it provides crm integration, live dashboards, and smart call routing features to provide instant responses to guests and route their queries to the right department. Also, it is easy for managers to track real-time customer satisfaction and call performance. 

Key Features:

• 24/7 voice and chat support
• Highly realistic, human-sounding responses
• Advanced call routing to staff or departments
• Full CRM integration
• Live analytics dashboard
• Scalable and flexible pricing

Best for: Botphonic is the best option for hotels and resorts that want to automate their guest experience and save costs and, along with that,  want to adopt a modern and efficient system in their workflows.  

2. KITT AI Receptionist

In a traditional phone system, handling guest queries and providing them personalized responses is a time-consuming and challenging process. Do you want to handle instant guest queries and maximize bookings? With the KITT AI receptionist, you can easily handle this problem. The 

The KITT receptionist is specially designed for hospitality industries. Further, it can efficiently handle 50% of inbound queries automatically, support more than 50+ languages and share direct booking links with customers. Plus, it can integrate with real-time inventories and also promotes personalized offers and room upgrades as per guest preferences. 

Key Features:

• 24/7 availability across multiple communication channels
• Human-like, multilingual voice and chat
• Integrated with real-time inventory, offers, and amenities
• Sophisticated upsell and cross-sell functionality
• Autonomously resolves over half of guest queries
• Interactive analytics dashboard for management

Best for: KITT AI receptionist is best for hotel businesses prioritizing booking maximization, upselling, and a hands-free solution for reservation management.

3. My AI Front Desk Software

In the traditional system, handling front desk operations for small hotels and boutique properties is a time-consuming and challenging process. Hotel staff handles guest booking manually and it takes significant time to accomplish. 

Do you want to make your front desk system fast, personalized and cost-effective? My front desk software is a rapid set-up solution, which is designed particularly for small hotels and boutiques. This AI receptionist software effectively supports voice and text interaction and property owners can customize scripts for their unique branding and guest interaction. My front desk software is an affordable and convenient option for small businesses and makes the entire workflow smooth and efficient. 

Key Features:

• AI voice agent handles calls and scheduling
• Pay-as-you-go pricing
• Script customization for branding
• Smart call and appointment routing
• Easy to deploy and train

Best for: My front desk software is a best fit for solopreneurs, small teams, or boutique hotels starting with AI guest interaction and seeking a reasonably priced, intuitive and user-friendly solution.

4. Dialzara

Due to generic responses and slow communication, hotels and resorts sometimes missed out on high-value guest interaction. Dialzara AI receptionist solutions perfectly bridge these gaps. Dialzara perfectly handles 24/7 voice calls and delivers messages and automates staff communications. With easy setup features, training inputs and custom prompts, it is a perfect option for IT teams. It offers post-call summaries, transcriptions, and cloud dashboards and also provides complete operational visibility to hotel businesses.

Key Features:

• 24/7 AI receptionist and voice agent
• PMS and CRM integrations via Zapier (5,000+ apps)
• Instant call routing and conditional call forwarding
• Detailed summaries and analytics after each call
• Customizable voice and easy onboarding

Best for: Dialzara is an optimal option for hotels and resorts that want seamless digital operations, multi-channel communication, and smart onboarding.

PRO TIP

Set up automated follow-ups and reminders through your AI receptionist. This ensures no guest request or booking is missed and helps boost your hotel’s efficiency and revenue.

Comparison Table

Conclusion

In 2025, integrating top-tier AI receptionists in hotels is no longer a novelty—it’s a necessity. The tools listed above balance innovation, compliance, and guest satisfaction, driving operational efficiency and building meaningful guest relationships. 

From Botphonic’s scalable, analytics-driven solutions to KITT’s direct booking abilities and My AI Front Desk’s agility for boutiques, an AI receptionist platform is ideal for any hotel owner who wants to upgrade their guest services for the future.

I hope the above blogs provide you with useful insights on the best AI receptionist platform for travel and hospitality businesses and how it provides instant responses to queries and upselling in multiple languages, and reduces wait times and operational costs of the hotel industry.