We deploy the Botphonic voice AI agent to the prominent call centre company. Offering telecom services and renowned for their exceptional services. Responsible for generating high-quality leads and managing customers’ inquiries.
Customer Engagement
Increase Revenue
Client Satisfaction
Decrease Ticket Volume
Partnering with Botphonic reinvent their customer service and lead generating system. Administering more than 2 millions of calls in a month. Real-time transcription improves the two way communication, expanding service from national to international.
Streamlining to reach multiple clients and managing all leads within the same platform. Hours of conversations summarize into lay-man language. Quickly resolved customers’ tickets and a plus point, replied to them after catching their sentiments.
Difficulties in their routine call centre services become a barrier to reach a targeted goal of a company. A big challenge for them — addresses a vast pool of customer inquiries, attracts new clients, and calm during confrontations. Employees prefer work life balance, avoid night shift duties.
Stagnation in business growth due to language barriers, creating a hurdle to deal with diverse language customers. Lack of human resources decreases client retention rate and delays in clients response, affecting the company’s revenue. To deal smartly, they decided to adopt the Botphonic voice AI agent.
Speak in multiple languages to deal with distinct clients and diversified call centre services globally. Real-time transcribing changes the entire scenario of communication, augments clients gratification. Available to take calls 24/7 and make cold calls at nights. Increase the customer base, respond calmly and professionally all the time.
Startling fact, it attends a distinct number of customer inquiries without delay. AI guidance on financial matters to grow revenue and call centres can run with a limited manpower, cutting operational costs.
After integrating the Botphonic voice AI agent, delivering remarkable results like handling tailored demands, reducing workloads, and examining clients’ sentiments. Following are some quantifiable results.
Prompt answers are liked by customers and the superior advantage, understanding their intent of conversation. Instantly taking feedback, advice to the team about it.
An AI assistant examines the customers’ information, suggesting products or services associated with it. Furnish data about latest demand and forecast about the future needs.
Clients are happy because they can call and get replies whenever they want. Voice AI agents talk with them in their comfortable language and in the friendly tone.
Self service decreases the need to contact the support team, they get more than 95% answers through the voice AI agent. In any case, routed calls to the right person.
Addresses the hurdles of a renowned call centre company and provides absolute support to upgrade customer services. AI methodologies analyze clients’ sentiments, manage inquiries by 24/7, personalized interaction in their familiar tone, suggestions on financial matters, and recommendation of services after examining customers’ interest. As a result, it improves clients’ engagement score, increases income, expanding service globally, and reduces ticket volume.
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