Tosif Saiyad

Tosif Saiyad has worked in software development since 2014 and leads engineering at Botphonic. His background includes backend development, APIs, cloud infrastructure, databases, and real-time applications.

At Botphonic, he works on the systems that connect AI agents to phone calls and business software. He led the engineering work that brought Botphonic’s response latency down to approximately 300 milliseconds. This helps conversations move naturally without long pauses or callers speaking over the agent.

His work also covers how an agent remembers what has already been said, sends information to a CRM, books appointments, and transfers calls when human help is needed.

Tosif evaluates voice AI by what happens after each conversation. Was the requested action completed? Was the correct information recorded? Did the caller receive the help they needed? These questions shape his work and writing.
On the Botphonic blog, he covers voice AI, call automation, telephony, integrations, and the engineering decisions involved in putting an AI voice agent into everyday use.