Transform Your Call Centre with AI
AI Call Center Built for Real-World Operations
Automate customer calls with a smart AI voice agent that understands intent, resolves issues and routes only what matters to human agents.
Botphonic is an AI call center platform that actively helps teams to manage high call volumes without sacrificing their service quality. Our AI voice agents work alongside your human agents to answer calls, resolve routine requests, and absorb whole overflow.
Reduce your operational costs, improve first call resolution, and smartly deliver 24/7 support.
Hear a live call
Aria, AI Call Center
Redefine Customer Journey With The AI Call Center Software
Create awareness to your targeted customers about related services or products from the automated call process. Deliver immediate response and address their tickets in real-time. Fosters quick follow up across all channels and sophisticated interaction retain a large audience. Accepting their payments in no time and increasing service quality.
An AI Contact Center That Works the Way Call Centers Actually Do
Botphonic’s AI voice agents are designed to enhance your call center operations not to replace your people. They handle tier-1 support, peak call volumes, overflow, and most importantly after-hours coverage. AI appointment booking solutions are effectively transforming how enterprises manage scheduling, confirmations, and reminders. Intelligently combining these AI-powered scheduling with smart automations enables organizations to streamline operations.
Faster Customer Response Times
AI call centre software answers incoming calls quickly, understands intent, and delivers accurate real-time responses. This effectively eliminates long wait times and improves first-call resolution.
Lower Customer Churn
Optimizing intelligent call routing and sentiment analysis has enabled AI call centers to ensure every customer is reaching the right agent or getting solutions instantly.
Increased Sales Productivity
AI-powered outbound calling automates lead qualification, follow-ups, and also appointment scheduling. Smart explanations have enabled AI to make client understand and enhance conversion rates.
Higher Retention
Leveraging consistent and personalized interactions actively improves customer satisfaction while significantly reducing call abandonment rates.
Built for Every Industry
Our AI call center adapts to your workflows, like an experienced employee working with you for years. With a drag and drop feature, make your work easier and customize your workflow.
Experience AI Calling In Action
Look at the following audios and watch our AI Assistants in action
Lead Qualification Assistant
Real Estate
Virtual Receptionist
Healthcare
Appointment Booking
Travel & Hospitality
Policy Renewal/Upselling
Insurance
Special Offers & UpSell
Car Dealership
Talent Scout
Recruitment
Launch Faster, Set up In Minutes
Glance at the sequence wise steps for Implementing AI Receptionists agent
Set Up Account
Inserting the business information and personal details to create an account. Then, Sign in.
Create Your AI Assistant
On the top right corner, you will notice the create assistant. Click on the create assistant button
Start from Scratch or Pre-built templates
After that, display the two options and select the one of them as per your business preference
Pick the Type of Assistant
Select the type of assistant based on your required services, whether it is outbound or inbound one.
Click On The Assistant
After selecting the assistant type, you should select the assistant for configuration.
Customized based On the Needs
You will get access to all settings such as general, voice related, and call related.
Generate The Call Script
Create your own conversation flow through creating the script from greeting to goodbye.
Add Call Actions
AI can take multiple actions before, during, and after calls. Add what you need.
Insert Your Assistant Number
Embedding with the current systems and adding your current assistant number.
Test Your Live Agent
After completing all steps, enjoy the test ride of your AI receptionists.
Built for Enterprise Operations
Start managing your entire call center from a unified platform, Botphonic is engineered in accordance with enterprise reliability.
- Compliance & Security: Adheres fully to HIPAA, PCI DSS, SOC 2, and GDPR standards.
- High Availability: Smart infrastructure ensures there’s a consistent uptime.
- Predictable and Controlled AI: Responses are ensured to follow approved knowledge bases that smartly maintain brand and regulatory compliance
Look What Our Customers Say
Explore the incredible experience of Botphonic clients and comprehend our extensive potential. We assist you to attract more clients’ and improve operations speed.
Integrate and Automate Without Disruption
Botphonic works effortlessly with your existing tools, whether it’s CRM, CCaaS platforms, ticketing systems, or calendars. AI agents smartly update records, route calls, and triggers follow-up action autonomously.
BENEFITS OF AI VOICE AGENTS
Advanced AI Features That Save Agent Time
Adopt the AI call centre software for performing operational tasks. Advancing the customer self-service and seamlessly adapting in the human-centric market.
Instant Call Routing
Routes the call to the responsible agent after detecting customer’s intent.
Conversation Summaries
Offers auto summarization of calls and chats, without requiring humans to be involved.
Analytics & Reports
Provides actionable insights from every interaction making analysis easier for the user and make a strategic decision.
Multilingual Support
Speaks with clients in their native language allowing them to share their concerns without making it difficult for them and offers solutions in a way that they understand.
Contextual Understanding
AI responds to clients queries based on their history and preferences that have been shared in earlier interactions.
Resource Management
Tracks inventory, staff tasks, and alerts that make resource management easier.
AI Call Centre Software To Save Your Human Agent Time
Centralized entire call conversations at a unified platform and retrieved at any time. Fostering instant solutions to a particular problem based on the past incident and given training to models. Scheduling appointments, analyzes documents, quick answers based on context, filters the potential client prospects, and revert answers after examining their needs. Additionally, it collects feedback and automates the follow up procedure.
Predictive Analytics
Track Information
Retrieve Documents
Instant Resolution
Ask Us Anything
What is Botphonic?
Botphonic is an enterprise-grade AI call center platform, optimizing intelligent voice agents to handle inbound calls, support customer inquiries, and automate routine call centre operations.
What are the main use cases for an AI call center?
Common use cases of an AI call center include appointment booking and rescheduling, customer support, FAQ handling, lead qualification, sales support, ticket creation, and much more.
How does an AI call center integrate with existing systems?
AI call center smartly works with your current tools, including CRMs, CCaaS platforms, ticketing systems, and also calendars. Moreover, agents can easily update records, route calls, and trigger automated workflows.
Is AI call center secure and compliant?
Yes, Botphonic AI call centres are built with enterprise security and compliance. It fully adheres to HIPAA, PCI DSS, SOC 2, and GDPR standards. Moreover, all the interactions are encrypted and monitored to ensure privacy.
How quickly can Botphonic be deployed?
Deployment is usually fast and low-risk after integration with systems, Botphonic undergoes testing, QA, and controlled rollout. Many enterprises are seeing measurable benefits within weeks of launch.
How does an AI call center improve customer experience?
By actively answering calls appropriately, reducing hold times, and providing accurate, human-like responses. The AI call center ensures customers are getting help they need quickly while boosting satisfaction and loyalty.
Does an AI call center support multilingual call handling?
Yes, the system can easily manage calls in multiple languages, which makes it suitable for global enterprises or multilingual customer bases, ensuring consistency and quality across all interactions.
Do I receive call analytics and insights into AI call center performance?
Yes, you’ll receive real-time call analytics and performance insights, including call volume, average handling time, automation rates, and even agent efficiency, helping you continuously optimize AI call center operations.
Level Up Your Service Quality With Botphonic
Discover how our Conversational AI solutions can drive efficiency, enhance customer experiences, and boost conversions.